How do I give feedback or make a complaint?

The Library welcomes feedbacks , and is open to any suggestions or comments which can help to improve our services. The quickest way is to talk to the staff at Library Service Counter on the 3rd floor of the library to see if we can help you immediately. Or you can contact us by emailing library-service@xjtlu.edu.cn, and we will make sure that your email is passed on to the appropriate library division and a prompt response will be send to you.

The Library reserves the right to publicise suggestions, complaints and our replies if we feel that it would be of interest to others. All personal information will be removed and your identity will not be disclosed.